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787 pages
01
About Black & White Property Services
02Health, Safety and Compliance
03How We Work
04Our Relationship with Black & White Group
05Our Standards
06Our Story
07People and Leadership
08Quality and Customer Care
09Suppliers and Trade Partners
10Sustainability and Social Value
11Why Choose Us
12Careers and Opportunities
13Apprenticeships and Early Careers
14Current Vacancies
15Equality and Inclusion
16Office and Support Careers
17Register Your Interest
18Subcontractor and Supply-Chain Opportunities
19Trade and Technical Careers
20Working with Us
21Case Studies
22Buried Water-Pipe Repair and Reinstatement in Blyth
23Chimney Leadwork and Roof Repairs in Blyth
24Clinical Drainage Remediation at a Gateshead Veterinary Site
25Commercial Heating and Hot-Water Replacement at a Gateshead Veterinary Hospital
26Heating Circulation Restored in Newcastle
27Planned and Reactive Maintenance at KIKO Milano, Newcastle
28Case Studies by Location
29Maintenance Case Studies
30Phased Overnight Repainting at a 24/7 Veterinary Site
31Three-Storey Car Park Cleaning in Newcastle
32Multi-Trade Refurbishment in Seaham
33Multi-Trade Refurbishment in Sunderland
34Parapet Flashing Repairs in Whitley Bay
35Project Case Studies
36Power Restoration at a Residential Park
37Retail Emergency Lighting Repairs at Dalton Park
38Retail Opening Support at Eldon Square, Newcastle
39Reused uPVC Door Installation in Consett
40Emergency Heating Repair at Robson & Prescott, Alnwick
41Veterinary Safety Flooring at Robson & Prescott, Alnwick
42Roof Leak and Rainwater Repairs in Blyth
43Case Studies by Sector
44Service Case Studies
45Storm-Damaged Cladding Repairs in Newcastle
46LED Lighting Repair at Thaikhun Metrocentre
47Timber Window Restoration in Whickham
48Temporary Car Park Repairs in Backworth
49Out-of-Hours Security Restoration at Wingstop Metrocentre
50Contact Black & White Property Services
51Careers Enquiries
52Complaints and Feedback
53Existing Client Support
54General Enquiries
55Request a Quote
56Request Emergency Assistance
57Supplier and Subcontractor Enquiries
58HTML Sitemap
59Knowledge Centre
60Building Fabric Guides
61What Causes Water Ingress?
62What Is a Building Condition Survey?
63What Is a Dilapidation Survey?
64What Is Building-Fabric Maintenance?
65When Should a Fire Door Be Replaced?
66Does your flat roof need replacing?
67Downloadable Checklists
68Commercial Property Handover Checklist
69Commercial Winter Maintenance Checklist
70Electrical Compliance Checklist
71Emergency Maintenance Checklist
72Monthly Facilities-Management Checklist
73Planning Property Waste Collections
74Property Condition Survey Checklist
75Seasonal External Maintenance Planning
76Store-Opening Checklist
77Water-Hygiene Checklist
78Cleaning and Environmental Guides
79Planning Commercial Pest Control
80What Is Included in Commercial Contract Cleaning?
81Facilities and Property Compliance Guides
82What Is a Statutory Maintenance Schedule?
83What Is Remedial-Action Tracking?
84What Statutory Inspections Does a Commercial Building Require?
85Costs and Procurement Guides
86CCTV Installation Cost Factors
87Commercial Boiler Replacement Considerations
88Drain-Unblocking Cost Factors
89Fire-Alarm Servicing Cost Factors
90Planning an Energy Improvement Project
91PPM Contract Pricing Explained
92Refurbishment Budgeting
93Repair or replace? A property owner’s guide
94What Affects Maintenance and Emergency Call-Out Costs?
95Downloadable Resources
96Electrical Service Guides
97How Often Does a Commercial Property Need an EICR?
98How Often Should Emergency Lights Be Tested?
99Is PAT Testing Legally Required?
100What Causes an Electrical Circuit to Trip?
101What Is a Commercial Lighting Survey?
102What Is an EICR?
103What Is Electrical Thermal Imaging?
104What Is Emergency Electrical Make-Safe Work?
105What Is Fixed-Wire Testing?
106When Should a Distribution Board Be Replaced?
107Facilities Management Guides
108Fire Safety Guides
109How Often Should a Commercial Fire Alarm Be Serviced?
110How Often Should Fire Doors Be Inspected?
111What Is Fire Compartmentation?
112What Is Fire Stopping?
113What Should a Fire Logbook Contain?
114Who Can Conduct a Fire-Risk Assessment?
115Frequently Asked Questions
116Facilities and Property Maintenance FAQs
117Glossary
118Facilities and Property Maintenance Glossary
119Mechanical and HVAC Guides
120How Often Should a Commercial Boiler Be Serviced?
121How Often Should Air Conditioning Be Serviced?
122How Often Should Kitchen Extraction Be Cleaned?
123What Causes a Circulation Pump to Fail?
124What Does an Air-Handling Unit Do?
125What Is a Building-Management System?
126What Is an HVAC Maintenance Contract?
127What Is Commercial Mechanical Plant Maintenance?
128What Is F-Gas Compliance?
129What Is HVAC Balancing?
130Why Do Pressurisation Units Lose Pressure?
131News and Insights
132Maintenance Advice
133How Are Maintenance Frequencies Determined?
134How Do You Create an Asset-Based PPM Schedule?
135How Should PPM Evidence Be Recorded?
136What Is a Maintenance Backlog?
137What Is Condition-Based Maintenance?
138What Is Planned Preventative Maintenance?
139What Is Predictive Maintenance?
140What Is Statutory Maintenance?
141What Should a PPM Schedule Include?
142Plumbing and Drainage Guides
143How Often Should Grease Traps Be Cleaned?
144How Often Should TMVs Be Serviced?
145How Often Should Water Temperatures Be Checked?
146What Causes Low Water Pressure in a Commercial Building?
147What Causes Recurring Drain Blockages?
148What Is a Legionella Risk Assessment?
149What Is a Sewage Pump Station?
150What Is a Thermostatic Mixing Valve?
151What Is CCTV Drain Surveying?
152When Can a Drain Be Relined?
153Project Planning Guides
154What Should a Commercial Refurbishment Scope Include?
155Common Problems and Emergency Advice
156What Counts as an Emergency Maintenance Issue?
157What Happens After an Emergency Call-Out?
158What Happens When No Fault Is Found?
159What Information Should Be Provided When Reporting a Fault?
160What Is a First-Time Fix?
161What Is an Emergency Make-Safe Attendance?
162What Is Reactive Maintenance?
163What Is the Difference Between Temporary and Permanent Repair?
164When Are Follow-On Works Required?
165Why Are Diagnostic Attendances Chargeable?
166Security and Access Guides
167How Does Commercial Access Control Work?
168How Often Should Automatic Doors Be Serviced?
169How Often Should CCTV Be Serviced?
170What Causes False Intruder Alarms?
171What Does Keyholding Include?
172What Is a Maglock?
173What Is ANPR Access Control?
174What Is the Difference Between CCTV and Remote Monitoring?
175What Records Should an Access-Control System Retain?
176When Should CCTV Equipment Be Upgraded?
177Property Services Coverage
178Acklam
179Acklington
180Alnmouth
181Alnwick
182Amble
183Annfield Plain
184Ashington
185Ayresome
186Backworth
187Bamburgh
188Barnard Castle
189Bedlington
190Belford
191Bellingham
192Benton
193Benwell
194Berwick Hills
195Berwick-upon-Tweed
196Billingham
197Birtley
198Bishop Auckland
199Blackhall Colliery
200Blakelaw
201Blaydon
202Blyth
203Boldon Colliery
204Boosbeck
205Bowburn
206Brandon
207Brotton
208Byker
209Carlin How
210Castletown
211Chester-le-Street
212Chilton
213Choppington
214Chopwell
215Cleadon
216Consett
217Corbridge
218Coulby Newham
219County Durham
220Coxhoe
221Cramlington
222Crawcrook
223Crook
224Cullercoats
225Dalton Piercy
226Darlington area coverage
227Darlington
228Dinnington
229Doxford Park
230Dudley
231Dunston
232Durham
233Eaglescliffe
234Earsdon
235Easington
236East Boldon
237Egglescliffe
238Elswick
239Elwick
240Embleton
241England
242Esh Winning
243Eston
244Fairfield
245Fawdon
246Felling
247Felton
248Fenham
249Ferryhill
250Fishburn
251Forest Hall
252Framwellgate Moor
253Fulwell
254Gateshead area coverage
255Gateshead
256Gosforth
257Grangetown
258Great Lumley
259Greatham
260Guisborough
261Haltwhistle
262Hart
263Hartlepool area coverage
264Hartlepool
265Haydon Bridge
266Heaton
267Hebburn
268Heighington
269Hemlington
270Hendon
271Hetton-le-Hole
272Heworth
273Hexham
274High Coniscliffe
275Holy Island
276Horden
277Houghton-le-Spring
278Howdon
279Hurworth-on-Tees
280Ingleby Barwick
281Jarrow
282Jesmond
283Kenton
284Killingworth
285Kingston Park
286Kirkleatham
287Kirklevington
288Lanchester
289Langley Moor
290Langley Park
291Leadgate
292Lemington
293Lingdale
294Linthorpe
295Lobley Hill
296Loftus
297Long Newton
298Longbenton
299Longframlington
300Longhoughton
301Low Fell
302Marsden
303Marske-by-the-Sea
304Marton
305Middlesbrough area coverage
306Middlesbrough
307Middleton St George
308Monkseaton
309Morpeth
310Murton
311New Marske
312Newbiggin-by-the-Sea
313Newburn
314Newcastle upon Tyne area coverage
315Newcastle upon Tyne
316Newton Aycliffe
317Normanby
318North East England
319North Ormesby
320North Shields
321North Tyneside area coverage
322Northumberland
323Norton
324Nunthorpe
325Ormesby
326Pegswood
327Pelaw
328Pelton
329Penshaw
330Peterlee
331Piercebridge
332Ponteland
333Prudhoe
334Redcar and Cleveland area coverage
335Redcar
336Roker
337Rothbury
338Rowlands Gill
339Ryhope
340Ryton
341Sacriston
342Sadberge
343Saltburn-by-the-Sea
344Seaburn
345Seaham
346Seahouses
347Seaton Carew
348Seaton Delaval
349Sedgefield
350Seghill
351Shilbottle
352Shildon
353Shiremoor
354Shotton Colliery
355Silksworth
356Skelton
357South Bank
358South Shields
359South Tyneside area coverage
360Southwick
361Spennymoor
362Stainton
363Stakeford
364Stanley
365Stillington
366Stocksfield
367Stockton-on-Tees area coverage
368Stockton-on-Tees
369Sunderland area coverage
370Sunderland
371Swalwell
372Team Valley
373Tees Valley
374The Headland
375Thornaby-on-Tees
376Throckley
377Tow Law
378Trimdon
379Tyne and Wear
380Tynemouth
381United Kingdom
382Ushaw Moor
383Walker
384Wallsend
385Warkworth
386Washington
387West Boldon
388Westerhope
389Whickham
390Whitburn
391Whitley Bay
392Willington
393Wingate
394Wolviston
395Wooler
396Woolsington
397Wrekenton
398Yarm
399Property Maintenance and Repairs
400Asset Maintenance
401Condition-Based Maintenance
402Corrective Maintenance
403Emergency Maintenance
404Fault Finding and Diagnostics
405First-Time Fix
406Maintenance Contracts
407Planned Preventative Maintenance in Newcastle and the North East
408Planned Replacement
409Predictive Maintenance
410Reactive Property Maintenance in Newcastle and the North East
411Remote and Condition Monitoring
412Seasonal Maintenance
413Shutdown and Out-of-Hours Maintenance
414Statutory Maintenance
415Policies and Information
416Website Accessibility Statement
417Business Customer Terms and Conditions
418Business Details and Statutory Disclosures
419Capability Statement
420Consumer Cancellation Form
421Consumer Terms and Conditions
422Cookie and Storage Technologies Notice
423How Black & White Governance Works
424Customer, Supplier and Website Privacy Notice
425Customer Terms and Conditions - Scope Guide
426Group Policy Adoption Statement
427Insurance and Credentials Statement
428Legal and Regulatory Responsibility
429Legal Notice and Disclaimer
430Operational Compliance and Assurance Statement
431Risk and Business Continuity Approach
432Supply-Chain Assurance Approach
433Accessibility Policy
434Anti-Bribery, Corruption and Fraud Policy
435Black & White Group Identity and Governance Statement
436Code of Conduct
437Complaints Policy
438Conflicts of Interest, Gifts and Hospitality Policy
439Data Protection and Privacy Policy
440Environmental and Sustainability Policy
441Equality, Diversity, Inclusion and Human Rights Policy
442Group Cookie and Storage Technologies Policy
443Health and Safety Policy
444Information and Cyber Security Policy
445Modern Slavery and Human Trafficking Statement
446Quality Policy
447Responsible Procurement Policy
448Supplier Code of Conduct
449Sustainability and Social Value Strategy
450Whistleblowing Policy
451Property Projects
452Building Services Upgrades
453Capital Works
454Compliance Remedial Works
455Construction Design and Management
456Cost Planning
457Design and Build
458Dilapidations and Reinstatement
459Energy and Decarbonisation Projects
460Mechanical and Electrical Projects
461Minor Works
462Multi-Site Rollouts
463Planned Replacement Programmes
464Programme Management
465Project Handover
466Project Management
467Refurbishment and Fit-Out
468Strip-Out and Decommissioning
469Surveys and Feasibility
470Testing and Commissioning
471Customer Reviews
472Leave a Review
473Reviews by Location
474Reviews by Project Type
475Reviews by Customer Type
476Reviews by Service
477Sectors
478Construction and Development
479Data Centres and Critical Environments
480Defence and Secure Estates
481Education
482Energy and Utilities
483Facilities Management Companies
484Healthcare and Care
485Hospitality and Restaurants
486Industrial and Manufacturing
487Leisure and Entertainment
488Life Sciences and Laboratories
489Managing Agents and Property Managers
490Offices and Commercial Workplaces
491Public Sector and Community
492Residential Block Management
493Retail and Multi-Site Estates
494Social Housing and Residential Estates
495Transport and Infrastructure
496Veterinary
497Warehousing and Logistics
498Property Repair and Technical Services
499Building Fabric
500Brickwork and Masonry
501Building Envelope and Facade Repairs
502Ceilings and Partitions
503Cladding and Curtain Walling
504Concrete Repairs
505Doors, Windows and Glazing
506Flooring
507General Building Repairs
508Handyman Services
509Joinery and Carpentry in Newcastle and the North East
510Kitchens and Washrooms
511Locksmith and Ironmongery
512Painting and Decorating
513Plastering and Dry Lining
514Rendering and External Finishes
515Structural Repairs
516Tiling
517Waterproofing and Damp Proofing
518Catering and Hospitality Services
519Hospitality Services
520Hospitality Support
521Vending and Refreshments
522Workplace Catering
523Cleaning and Hygiene
524Biohazard and Trauma Cleaning
525Builders and Post-Construction Cleaning
526Carpet and Floor Cleaning
527Commercial Contract Cleaning
528Deep Specialist Cleaning
529Fire, Smoke and Mould Remediation
530Flood and Sewage Cleaning
531Graffiti Removal
532Gutter Cleaning
533High-Level Facade Cleaning
534Hygiene Consumables and Replenishment
535Industrial Cleaning
536Kitchen Extract Cleaning
537Pressure Washing
538Ventilation and Duct Cleaning
539Washroom Services
540Window Cleaning
541Commercial Kitchen and Catering Equipment
542Catering Equipment Installation
543Catering Equipment Maintenance
544Catering Equipment Repairs
545Coffee Machines and Ice Machines
546Commercial Dishwashers and Glasswashers
547Commercial Kitchen Gas Safety
548Commercial Kitchen Ventilation
549Commercial Ovens and Cooking Equipment
550Gas Interlock Systems
551Kitchen Extract and Grease Management
552Compliance and Specialist Risk
553Asbestos Management
554Business Continuity
555Compliance Audits
556Compliance Remedial Works
557COSHH Assessments
558Damp and Mould Investigations
559DSEAR Assessments
560Electrical Compliance
561Fire-Safety Compliance
562Gas Compliance
563Health and Safety
564Indoor Air Quality
565Legionella Risk Assessments
566LEV Compliance and Testing
567Lifting Equipment Compliance
568LOLER Compliance
569Permit to Work
570Pressure Systems Compliance
571PUWER Compliance
572Statutory Compliance Management
573Drainage and Wastewater Services in Newcastle and the North East
574CCTV Drain Surveys
575Drain Cleaning and Maintenance
576Drain Repairs and Relining
577Drainage Installation and Replacement
578Emergency Drain Unblocking
579Flood Response
580Grease Traps and Interceptors
581Gullies and Surface Water
582High-Pressure Water Jetting
583Root Cutting and Descaling
584Septic Tanks and Cesspits
585Sewage Pumps and Pump Stations
586Sewage Treatment Systems
587Electricians in Newcastle and the North East
588Commercial Electrical Repairs in Newcastle and the North East
589Commercial Lighting
590Electrical Installations
591Electrical Testing and EICRs
592Electrical Thermal Imaging
593Emergency Lighting
594Generators and Backup Power
595Lightning Protection
596LV and HV Systems
597Portable Appliance Testing
598Power and Distribution
599Power Quality and Harmonic Analysis
600Switchgear and Transformers
601Temporary Power
602UPS and Uninterruptible Power Supplies
603Energy and Renewable Technologies
604Battery Storage
605Building Energy Optimisation
606Carbon and Net-Zero Planning
607Display Energy Certificates
608Electric Vehicle Charging
609Energy Audits and Management
610Energy Procurement
611EPCs and Energy Performance Assessments
612ESOS Assessments
613Heat Pumps
614LED Lighting Upgrades
615Metering and Monitoring
616Power-Factor Correction
617Renewable-Energy Maintenance
618Solar PV
619Sub-Metering
620Fire and Life Safety
621Dry and Wet Riser Testing
622Evacuation Safety
623Fire Alarm Systems
624Fire Compartmentation Surveys
625Fire Curtains and Fire Shutters
626Fire Damper Testing and Maintenance
627Fire Doors
628Fire Extinguishers
629Fire Risk Assessments
630Fire-Safety Compliance Audits
631Fire-Safety Management
632Fire Stopping and Compartmentation
633Passive Fire Surveys
634Smoke Control and AOV
635Sprinklers, Risers and Hydrants
636Grounds and External Maintenance
637Arboriculture and Tree Services
638Car Parks, Roads and Pathways
639External Cleaning
640External Lighting Maintenance
641Fencing and Boundaries
642Grounds and Landscape Maintenance
643Grounds Clearance
644Line Marking and Signage
645Snow Clearance
646Weed Control
647Winter Maintenance and Gritting
648Heating and Gas Services in Newcastle and the North East
649Boiler Replacement
650Burners and Combustion Equipment
651Commercial Boiler Repairs
652Commercial Boiler Servicing
653Commercial Gas
654Commercial Gas Installations
655Commercial Heating Installations
656Commercial Heating Maintenance
657Flues and Chimneys
658Gas Detection Systems
659Gas Safety Testing
660Heating Controls
661HVAC and Refrigeration
662Air and Ventilation Balancing
663Air Conditioning
664Air-Handling Units
665Chillers and Cooling Towers
666Cold Rooms
667Commercial Refrigeration
668Ductwork
669F-Gas Compliance
670Fan Coil Units
671HVAC Maintenance and Servicing
672Kitchen Extract
673LEV Examination and Testing
674Local Exhaust Ventilation (LEV)
675TM44 Air-Conditioning Inspections
676Ventilation
677Ventilation and Duct Cleaning
678VRV and VRF Systems
679Lifts and Lifting Equipment
680Dock Levellers and Loading Bays
681Escalators and Travelators
682Hoists and Dumbwaiters
683Lift Modernisation and Refurbishment
684Lift Repairs and Breakdown Response
685Lift Servicing and Maintenance
686Lifting Equipment Inspections
687LOLER Thorough Examinations
688Passenger and Goods Lifts
689Platform Lifts and Stairlifts
690PUWER Inspections
691Mechanical Services
692Compressed Air
693Mechanical Commissioning
694Mechanical Fault Finding
695Mechanical Installations
696Mechanical Plant Maintenance
697Mechanical System Upgrades
698Plant Room Maintenance
699Pressure Systems
700Pumps and Motors
701Steam and Condensate Systems
702Valves and Actuators
703Pest-Control Services
704Bird Control
705Commercial Pest Management
706Insect Control
707Pest Proofing
708Rodent Control
709Plumbers in Newcastle and the North East
710Backflow Prevention and RPZ Valves
711Booster Pumps
712Cold-Water Storage Tank Cleaning and Disinfection
713Commercial Plumbing in Newcastle and the North East
714Emergency Plumbing
715Hot and Cold Water Systems
716Leak Detection
717Legionella Risk Assessments
718TMV Servicing and Testing
719Toilets and Sanitaryware
720Water Heaters and Calorifiers
721Water Hygiene and Legionella
722Water Sampling and Testing
723Water-System Flushing and Disinfection
724Water Treatment
725Roof Repairs and Maintenance in Newcastle and the North East
726Emergency Roof Repairs
727Flat Roofing
728Gutters and Downpipes
729Industrial Roofing and Cladding
730Leadwork and Flashings
731Liquid-Applied Roofing
732Metal and Sheet Roofing
733Pitched Roofing
734Roof Access and Safety Systems
735Roof Inspections and Leak Detection
736Roof Replacement
737Roof Waterproofing
738Rooflights
739Security, Access and Telecommunications
740Access Control
741ANPR and Vehicle Access
742Audio-Visual and Public Address
743Automatic Doors
744CCTV
745Data Cabling and Networks
746Door Entry and Intercoms
747Gates, Barriers and Bollards
748Intruder Alarms
749Keyholding and Alarm Response
750Lone-Worker Systems
751Manned Security
752Perimeter Security
753Security-System Maintenance
754Shutters and Security Doors
755Turnstiles
756Smart Buildings and Facilities Technology
757Asset Tagging and Data Capture
758Building Analytics
759Building Management Systems
760CAFM and IWMS Systems
761Digital Logbooks and Compliance Records
762Digital Twins
763Facilities Dashboards and Reporting
764IoT and Remote Monitoring
765Occupancy Monitoring
766Predictive Asset Analytics
767Smart Metering
768System Integration and Data Migration
769Waste and Recycling
770Bulky Waste and Clearances
771Confidential Waste
772Food Waste
773General Waste
774Hazardous and Clinical Waste
775Recycling Services
776Skip and Container Services
777Waste Audits and Management
778Waste Compactors and Balers
779WEEE, Battery and Lamp Recycling
780Workplace and Occupant Services
781Mailroom and Porterage
782Meeting Room Management
783Occupant Support
784Office Moves and Space Planning
785Reception and Concierge
786Workplace Hosts
787Website Search
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