Managing Agents and Property Managers

Building Fabric — Repair and alteration work with the affected area and required finish defined.

Plumbing and Water — Leaks, outlets and water-system work connected to tenant reports and property records.

Electrical Services — Testing, investigations and repairs with the installation and responsibility identified.

Heating and Gas — Equipment care and heating problems planned around the property and occupants.

Roofing — Condition investigations and repairs linked to access, weather protection and internal effects.

Drainage and Wastewater — Blockage investigations, repairs and maintenance with shared routes considered.

These are practical starting points within the full service range. The scope follows the building and the work required, including other trades and specialist systems where they form part of the instruction.

Minor Works can group related repairs. Refurbishment and Fit-Out supports changes between occupiers. Dilapidations and Reinstatement turns agreed schedules into defined physical works, with professional advice and works instruction kept distinct. Explore all project types for the wider offering.

Separate urgent reported faults from planned maintenance and longer-term renewal. Recurring defects should retain their history so the owner can consider investigation or replacement instead of approving the same short-term repair repeatedly. Use fault finding where the cause is not established.

Confirm appointment arrangements, keys, tenant notices and any restrictions on entry. Provide the exact repair location and a contact who can resolve access questions during the visit.

Agree whether the task is to investigate, quote or repair, and identify any authority for additional work. The manager should receive enough information to explain the decision: cause or finding, remedy, connected work and the consequence of leaving an unresolved issue.

The enquiry captures the reported problem and access details. After the scope is agreed, the job report explains what was found, what was done and whether follow-on work needs a separate instruction.

Keep reports, photographs and costs linked to the property and task. A completion record should identify remaining defects rather than marking the whole property complete after one visit. New equipment details and relevant certificates belong with the maintained property record.

We support properties across the recorded North East England coverage area, including Newcastle, Gateshead, Sunderland, Durham and wider locations in Northumberland, Tyne and Wear, County Durham and Teesside. Use the locations directory and include the address and access contact for each property.

Yes. Define the investigation scope and the information required for the owner decision. Repair work can then follow a separate agreed instruction.

Yes. Provide the authorised contact and agreed access process. Keep appointment details clear and relevant to the task.

A clear finding, proposed remedy, inclusions, access requirements and completion evidence make the quotation easier to evaluate.

Yes. A coordinated programme can group work while retaining separate scope, authorisation and records for each property.

Read when follow-on works are required, use the property condition survey checklist, and explore refurbishment budgeting.

Related settings include residential block management, offices and retail estates. Browse services, maintenance, projects, all sectors and locations.

Send the property address, reported issue, photographs and access contact. Explain whether the instruction is for investigation, quotation or repair. Contact Black & White Property Services.