Black & White Property Services
Statutory Maintenance
Statutory maintenance concerns maintenance required under applicable law. Required safety checks, inspections and examinations must also be identified, but they are not interchangeable with routine servicing or repairs.
Tell us what needs attention
Start with the property and its use
A business premises, a rented property and an owner-occupied home do not automatically have the same requirements. The equipment, use and responsibility arrangements need to be established before deciding which tasks belong in the schedule.
We help turn that requirement into an instruction: what needs doing, the appropriate specialist, the areas included and the records expected. Where a report identifies repairs, those become separate work items rather than remaining unexplained notes in a file.
We provide every service in our catalogue, including the individual services within each trade, for all sectors and locations listed on this website. Tell us what your property needs so we can agree the work, access and timing.
Who this service is for
This service supports landlords, property managers, business owners and customers arranging property work linked to identified obligations. Tell us how the premises are occupied and which systems or reports prompted the enquiry so the instruction addresses the right requirement.
Planning the work around the property.
Property care / The working briefWhat the scope includes
The scope identifies the property, equipment, maintenance tasks and specialist checks required. It states any remedial work, access restrictions and evidence to be provided. Electrical, gas and other technical activities have their own requirements; a general property visit is not a combined certificate for every system.
Typical maintenance activities
Review the property details and available reports.
Arrange the correct maintenance or specialist appointment.
Coordinate access with the authorised property contact.
Identify repairs arising from findings.
Retain completed work records and next actions.
How the work proceeds
We clarify the requirement, confirm the instructed scope and arrange attendance. The result identifies work completed, inaccessible areas and recommendations. Where additional work is needed, we explain the required next step and obtain the appropriate instruction.
Access and preparation
Provide earlier reports, equipment details, property use and known defects. Identify who occupies the property, who authorises work and how access will be arranged. Prepare for any interruption to power, heating or water so occupants understand what the appointment involves.
Responsibility and safe working
Owners, landlords and occupiers retain the duties that apply to them. The work scope identifies the appropriate technical resource and site information. HSE maintenance guidance explains the maintenance of work equipment; the exact requirement must fit the property and activity concerned.
Priorities and response arrangements
An urgent technical finding needs the action specified by the relevant competent person and applicable requirements. Booking another routine visit does not resolve that finding. We agree the contact for reports, decisions and escalation so important information reaches the right person.
Asset and work records
Keep the address, equipment reference and inspection scope on the record. Retain the actual report, not just a diary entry saying a visit took place. Repairs should identify which finding they address and what evidence confirms the work completed.
What affects scope and cost
The type and number of systems, inspection scope, access and existing condition affect price. A report recommending investigation needs a different instruction from a defined repair. We distinguish the assessment, specialist checks and additional work so the customer can understand each cost.
Completion and follow-up
You receive the agreed documents and a clear record of outstanding items. Excluded areas or unresolved findings require follow-up. Keep future dates with the property's records and review the requirements when use, equipment or responsibility changes.
Outcomes and our approach
Black & White Property Services connects required checks with practical repairs and property work. The result is a clearer route from an identified requirement to attendance, records and action, without mistaking possession of a report for completion of its recommendations.
Sectors we support
Managing agents need accurate property and occupier boundaries. Residential block management requires clarity on shared systems. Retail premises need work coordinated with trading and access. Explore all sectors.
Locations we cover
We cover Northumberland, Tyne and Wear, County Durham and Tees Valley, including Newcastle upon Tyne, Gateshead, Sunderland, Durham, Darlington, Hartlepool, Middlesbrough, Stockton-on-Tees and Redcar and Cleveland. View all locations.
Guides and practical reading
Read What Is Statutory Maintenance? and What Is a Statutory Maintenance Schedule?. Bring your original technical reports when discussing follow-on work. Browse the knowledge centre.
FAQs
Does the same schedule apply to homes and business premises?
No. Property use, equipment and the responsibilities involved affect which requirements apply. Establish those details before selecting tasks or intervals.
Is a routine service the same as a safety check?
No. The instruction must identify each activity and the document required. Do not assume one replaces the other.
Can you arrange repairs identified in a report?
Yes. Provide the complete report so the work can be scoped against the actual finding, including any recommended investigation or retesting.
What if a room or item cannot be accessed?
The exclusion must remain clear. Agree access and the required follow-up rather than treating the unassessed item as completed.
Start with your property
Arrange the required property work
Contact Black & White Property Services with the address, property use and existing reports. Identify deadlines, known defects and the person authorised to agree access and work.
