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Projects

Compliance Remedial Works

Use this route when an inspection report identifies work that needs completing. The report should remain available so the scope addresses the actual finding rather than a shortened description passed between several people.

Tell us what needs doing

What the work includes

  1. Identify each finding and the affected location or asset.
  2. Clarify the required remedial outcome.
  3. Separate investigation from confirmed repair tasks.
  4. Plan specialist work, access and reinspection needs.
  5. Link completion evidence to the original action.

Important decisions

A completed repair and a closed compliance action are related but distinct. Some findings require a specialist retest, updated assessment or further evidence after the physical work. Keep the responsible assessor or dutyholder involved in deciding what demonstrates closure; do not replace the report with a generic completion statement.

Assessment and the project brief

Send the report and any accompanying photographs. Explain the property use, access arrangements and which recommendations have already been completed. Ask the report author to clarify ambiguous findings before they are priced as fixed tasks.

How the project proceeds

  1. Review the findings and identify the work required.
  2. Resolve scope questions and plan priorities.
  3. Agree the repair package and specialist interfaces.
  4. Complete work and relevant tests or inspections.
  5. Return evidence against each action for closure.

Working in occupied properties

Arrange access to the exact locations in the report. Shared areas, locked cupboards or tenant appointments can affect completion, so confirm these before the work is scheduled.

Budget and programme factors

Costs depend on the precision of the finding, extent of investigation, repair method, access and required retesting. Keep optional improvements separate from the work needed to address the recorded defect. Concealed conditions may need an investigation stage before a firm repair price.

Completion and handover

Provide the owner or agent with itemised completion information and relevant reports. Identify actions needing further assessment or acceptance so they are followed through after the contractor visit.

Projects across sectors

Healthcare and care needs actions coordinated around vulnerable users. Education needs findings linked to specific premises and access periods. Managing agents need evidence that can be passed clearly to property owners. Explore the full sector range to connect the project with the premises and its users.

Locations covered

We work across the recorded North East England coverage area, including Newcastle, Gateshead, Sunderland, Durham and the wider Northumberland, Tyne and Wear, County Durham and Teesside locations. Find your area in the locations directory and include the full property address when discussing the project.

Frequently asked questions

Can you quote from an inspection report?

A clear report provides a strong starting point. Some findings still need site assessment or clarification before the physical work and price can be defined.

Does completing the repair automatically close the action?

The required evidence determines closure. Some actions need retesting, an updated assessment or acceptance by the responsible person after repair.

Can several reports be combined into one work package?

Yes. Keep each original finding and reference visible while coordinating the trades and access. This prevents duplicated tasks or lost evidence.

What happens to findings that need further investigation?

Give them a defined investigation scope and keep them open until the cause and required response are established. They should not be recorded as repaired merely because a visit took place.

Useful guides

Read what remedial action tracking involves and when follow-on works are required to understand the route from finding to completion.

Related work

Continue with Compliance and Specialist Risk, Corrective Maintenance, Electrical Services. Browse all projects, services, maintenance, sectors and locations.

Discuss compliance remedial works

Send the inspection report, property address and access details. Explain which findings have already been addressed and what help is needed. Contact Black & White Property Services.

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