Plumbing and Water

Describe the problem in everyday terms: water escaping under a basin, weak flow upstairs, a hot-water shortage or an action from an inspection. The work starts by connecting that observation with the relevant installation. For blocked drains and underground drainage investigations, use Drainage and Wastewater.

Commercial Plumbing — Repairs and improvements to pipework, outlets and fittings in commercial properties.

Emergency Plumbing — Help with an active plumbing problem, its effect on the property and the repair needed.

Leak Detection — Investigate the source of a leak using the symptoms, layout and suitable testing methods.

Hot and Cold Water Systems — Improve how water reaches outlets, taking account of supply, storage and pipe routes.

Toilets and Sanitaryware — Leaking, damaged or unsuitable sanitaryware, from individual repairs to washroom changes.

Booster Pumps — Investigate poor delivery and the condition or suitability of a pressure-boosting set.

Water Heaters and Calorifiers — Service, repair and replacement planning for the equipment supplying stored hot water.

TMV Servicing and Testing — Service and test mixing valves that control the temperature of delivered water.

Backflow Prevention and RPZ Valves — Assess backflow protection around water connections and the needs of the installed device.

Water Hygiene and Legionella — Organise water-hygiene tasks around the property, its users and the risk assessment.

Legionella Risk Assessments — Understand the water installation, where risk arises and what needs improving.

Water Sampling and Testing — Arrange the right test for the reason for sampling and decide what the result requires.

Cold-Water Storage Tank Cleaning and Disinfection — Clean and disinfect storage tanks with planned isolation and control of disruption.

Water-System Flushing and Disinfection — Plan flushing and disinfection around the installation and the reason for the work.

Water Treatment — Address system-specific water quality, deposits or corrosion through a suitable treatment plan.

For an active leak, explain where water is appearing and whether the supply has been safely isolated. For a fixture repair, provide photographs and any identifying details. If several outlets are affected, describe the pattern rather than assuming they each need replacement.

Water-hygiene work starts from the system and the reason for the instruction. A risk assessment identifies hazards and controls; sampling answers a defined testing question; cleaning or disinfection performs a particular treatment. Choosing the right activity avoids paying for a task that does not answer the property's problem.

A leaking tap or failed component may be a reactive repair. A building with stored water and several outlets also needs appropriate ongoing tasks, organised through Planned Preventative Maintenance. A washroom alteration or hot-water redesign can form part of Refurbishment and Fit-Out.

Where a repair reveals a wider problem, the next step is explained in the findings. A separate scope sets out further investigation, replacement or making good so the property owner can decide how to proceed.

The useful starting information is the property address, affected rooms, access contact and any known shut-off points. In rented or shared premises, confirm who can authorise work and arrange entry. Tell us about occupants who depend on continuous access to water, washrooms or hot water.

Costs depend on the component, how it can be reached, the condition of connected pipework and the finish that needs reinstating. Planned isolation allows disruption to be communicated before work begins. Water-safety requirements follow the system risk assessment and its users; HSE's legionella guidance explains this approach.

Property managers need clear repair findings and access arrangements. Residential blocks require attention to shared supplies and effects on neighbouring occupiers. Offices need usable washrooms and work planned around staff. Plumbing and water services connect with the complete sector offering, including education, hospitality and care premises.

Work covers the recorded North East England area, including Newcastle, Gateshead, Sunderland, Durham and communities across Northumberland, Tyne and Wear, County Durham and Teesside. Find the area in our locations directory. Include the full address and access details so the job can be planned for the actual property.

Yes. Describe what is happening, where it happens and when it started. Photographs and existing reports help establish whether the first visit needs to investigate, repair or measure system performance.

Yes. Identify the affected finishes when describing the job. Opening up, drying, plumbing repair and reinstatement are separate activities that should be included clearly in the agreed scope.

No. Restricted fittings, supply conditions, pipework and demand can all affect performance. Establish the cause and the system requirements before choosing pressure-boosting equipment.

Provide the property address, tenant or access contact, authority to proceed and the reported problem. Add existing water-system records or risk-assessment actions where these relate to the job.

Read why a commercial building can have low water pressure, understand thermostatic mixing valves, and see what a legionella risk assessment involves.

Related work includes Heating and Gas, Building Fabric, Drainage and Wastewater and Minor Works. Explore all services, maintenance, projects, sectors and locations.

Send the address, a description of the problem and safe photographs. Include preferred access arrangements and explain whether water is escaping, an outlet is unavailable or the request is for planned work. Contact Black & White Property Services.