Black & White Property Services
Maintenance Contracts
A maintenance contract sets out the property work included over an agreed period. It explains the tasks, visit arrangements, charges, customer responsibilities and how work outside the regular schedule is handled.
Tell us what needs attention
Turn repeated bookings into a clear arrangement
When the same property needs several recurring jobs, arranging each one from scratch takes time. An ongoing agreement establishes the work and access arrangements once, then keeps them current as the property changes.
The detail matters more than a package name. A contract covering scheduled labour is different from one including defined repairs or materials. We make those distinctions part of the scope so customers understand what they are paying for.
We provide every service in our catalogue, including the individual services within each trade, for all sectors and locations listed on this website. Tell us what your property needs so we can agree the work, access and timing.
Who this service is for
Maintenance contracts suit business owners, landlords, property managers and customers seeking regular property upkeep. An agreement can address one property or several addresses, with the work and records kept specific to each property.
Planning the work around the property.
Property care / The working briefWhat the scope includes
The schedule identifies the properties, equipment or areas, recurring tasks and visit arrangements. It states included materials, repair allowances, exclusions, payment arrangements, contract duration and the process for renewal or ending the service. Additional work needs its own defined approval route.
Typical maintenance activities
Prepare a property-specific schedule of upkeep.
Arrange recurring attendance and access.
Record work and raise repair recommendations.
Confirm additional instructions and associated costs.
Review the arrangement after property changes.
How the work proceeds
We establish what you want maintained, review the property's condition and agree the schedule and terms. Visits follow that arrangement. If a finding falls outside the included work, you receive a clear description of the next step and cost basis before giving the relevant instruction.
Access and preparation
Provide addresses, current service records and a list of recurring jobs. Explain who occupies each property and who books or provides access. Identify equipment already covered by another agreement so the new scope does not duplicate or conflict with it.
Responsibility and safe working
The agreement names the customer who can instruct work and the contact for access. Each technical task still requires appropriate competence and preparation. For business customers, HSE contractor guidance explains why a contract needs practical coordination and site information alongside its commercial terms.
Priorities and response arrangements
We distinguish routine visits from faults requiring separate attendance. Service hours and any response arrangements are agreed explicitly. Reporting a fault, attending and completing a repair are different stages; the contract explains which service is included at each stage.
Asset and work records
Records identify the property, task and outcome. Keep approved additional work and costs linked to the original finding. When equipment changes or a property leaves the arrangement, update the scope and effective date so the records and charges remain understandable.
What affects scope and cost
Property size, condition, visit frequency, trade requirements, materials and access shape the price. Several addresses or restricted working hours affect coordination. Compare proposals by what they include and the rules for extra work, not just the recurring charge.
Completion and follow-up
Completed visits include the agreed work record and outstanding recommendations. Review the schedule if recurring repairs suggest that an item needs replacement. At the end of the arrangement, retain the records supplied, next due tasks and any unresolved work needing a new instruction.
Outcomes and our approach
Black & White Property Services makes ongoing upkeep easier to organise by defining the jobs, access and follow-up. You gain a clear work schedule and a practical way to assess additional repairs without assuming every defect is covered by the regular fee.
Sectors we support
Managing agents need clear instruction and property boundaries. Retail premises need attendance arranged around trading. Residential block management needs shared-area work distinguished from individual premises. Explore all sectors.
Locations we cover
We cover Northumberland, Tyne and Wear, County Durham and Tees Valley, including Newcastle upon Tyne, Gateshead, Sunderland, Durham, Darlington, Hartlepool, Middlesbrough, Stockton-on-Tees and Redcar and Cleveland. View all locations.
Guides and practical reading
Read PPM Contract Pricing Explained to compare scope and charges, and What Should a PPM Schedule Include? to prepare the task list. Browse the knowledge centre.
FAQs
Can a contract cover just one service?
Yes. The scope can cover one recurring service or several trades. The important point is a clear task list and responsibility for arranging it.
Does a regular payment cover every breakdown?
No. Cover depends on the written scope, allowances and exclusions. The agreement explains how additional repairs and materials are handled.
Can tenants arrange visits directly?
The agreement sets the booking and instruction rules. Access coordination can involve occupants while spending approval remains with the authorised customer.
What should I check before renewing?
Review completed work, outstanding repairs, changes to the property and whether the schedule still fits. Confirm any price or scope changes before renewal.
Start with your property
Arrange a property maintenance contract
Contact Black & White Property Services with the addresses, regular jobs and current arrangements. Explain who authorises work and provides access so the agreement reflects how the property is managed.
