The right conversation
Complaints and Feedback
Send the relevant job or quotation reference, the property, a clear account of the concern and the outcome you are seeking. Explain any immediate effect on safety or use of the premises separately.
Useful supporting information
Include dates, relevant correspondence and photographs where appropriate. Keep the information focused on the issue and avoid including other people’s personal details unless needed to explain the concern.
How the concern is handled
The responsible business considers the concern and relevant records under the published complaints policy. Keep a copy of your correspondence and use the contact details below to provide further information.
Your information
Read our privacy and business information. Send only what is needed for this enquiry and use an agreed route for confidential property or personal records.
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