The right conversation
Request Emergency Assistance
Call with the site address, what has happened, the affected area and a callback number. Explain whether the problem is worsening and how it affects people, security or continued use of the premises.
Keep people away from danger
For immediate danger to life, contact the emergency services. Follow the site’s emergency arrangements and keep people clear of the affected area. Do not attempt unfamiliar isolations or repairs to obtain photographs.
Agree the next step
Urgency, access, the type of fault and available resources determine the response that can be agreed. Temporary make-safe work and a permanent repair may be separate tasks; confirm what the attendance is intended to achieve.
Your information
Read our privacy and business information. Send only what is needed for this enquiry and use an agreed route for confidential property or personal records.
Related help
Return to contact us, browse services or read practical guidance.
Explore related pages
- Existing Client Support
Contact and support routes
- General Enquiries
Contact and support routes