Social Housing and Residential Estates

Building Fabric — Repairs to doors, windows, finishes and other elements with the actual defect investigated.

Plumbing and Water — Leaks, outlets and water systems with affected rooms and isolation points identified.

Heating and Gas — Heating faults and maintenance connected to the appliance, occupants and access.

Electrical Services — Defined electrical investigations, repairs and testing with appropriate records.

Roofing — Weatherproofing investigations and repairs linked to external condition and internal symptoms.

Grounds and External Maintenance — Shared outdoor areas, access routes and vegetation tasks within the estate scope.

These are practical starting points within the full service range. The scope follows the building and the work required, including other trades and specialist systems where they form part of the instruction.

Planned Replacement Programmes can organise repeated renewals across homes or communal assets. Minor Works address defined improvements. Compliance Remedial Works link reported findings to the evidence needed by the responsible landlord. Explore all project types for the wider offering.

Use a clear reactive repair instruction with the symptoms, history and affected users. Repeated defects should lead to appropriate fault finding, rather than losing the history between visits. The landlord or manager sets the applicable case priorities and required response arrangements in the instruction.

Confirm the address, appointment contact and exact areas needing access. Explain any arrangements required to keep the home usable during the repair, including temporary loss of water, heating or a room.

Distinguish the cause from the visible damage. Decoration after a leak or damp problem should follow the appropriate investigation and repair, with drying or other preparation included where needed. Additional findings must be returned to the instructing party so the case remains coordinated.

The job begins with the reported problem and resident access details. After the agreed work, the report explains the repair, remaining issues and any follow-on task needing instruction.

Keep the report linked to the address, job reference and affected element. Record access limits, findings, work performed and relevant evidence. Personal information should follow the agreed handling route; the public website does not need individual resident details.

We support properties across the recorded North East England coverage area, including Newcastle, Gateshead, Sunderland, Durham and wider locations in Northumberland, Tyne and Wear, County Durham and Teesside. Use the locations directory and include the address and access contact for each property.

Yes. Provide the previous reports and repair history so the investigation considers the pattern rather than treating every visit as unrelated.

Report them through the agreed landlord or manager process, with the task status clear. An unsuccessful visit should not be recorded as a completed repair.

Yes. Define the affected finishes and any preparation needed. The cause, repair and reinstatement should be linked but clearly described.

Yes. Keep individual locations and resident impacts visible while coordinating compatible tasks, procurement and access.

Read when follow-on works are required, use the property condition survey checklist, and understand remedial action tracking.

Explore residential block management, managing agents and public-sector premises. Browse services, maintenance, projects, all sectors and locations.

Send the property address, repair details and authorised access contact. Include previous reports relevant to the same problem. Contact Black & White Property Services.