Plan access and coordination
Explain occupied rooms, restricted access, alarm transmission and links to other systems. Agree who tells building users and manages testing arrangements. Existing faults may require investigation or repairs beyond the service visit.
Compare the deliverables
Compare the actual service, report, defect recording, attendance and exclusions. Ask how replacement parts, remedial work and extra visits are approved. A low visit price does not decide whether the system meets its premises-specific maintenance requirements.
Questions to resolve
Can two quotations cover different work?
Yes. Check that both prices use the same system details, tasks, access assumptions, reports, parts and repair arrangements.
Does servicing include repairing every fault?
Only when the agreed work includes that repair. Servicing can reveal faults that must be quoted and authorised separately.
Related work
Explore fire and life-safety work, property upkeep and projects. Ask about your alarm, giving the premises, known issues and result needed.
Further guidance
See who is responsible for workplace fire safety for official background.
Compare the complete cost
- System type, size and records available.
- Access to devices and restrictions in occupied areas.
- Inspection, testing, service reporting and separately quoted remedial work.
Ask the quotation to show VAT, inclusions, exclusions and how any additional work will be agreed. Confirm whether the price covers the complete job or an initial visit.
A useful scope comparison
Servicing a known system with complete records differs from investigating faults or undocumented alterations. Ask whether fault investigation and replacement parts are included.
Request a quotation
Provide system details, previous reports, known faults and access arrangements.
