Separate a boiler fault from problems elsewhere in the system. Controls, pumps and distribution faults need their own investigation. Installing a new boiler does not automatically correct them.
Define the building's requirement
The design assessment should consider current use, heating demand, hot-water demand and the periods when heat is needed. Account for planned changes to the building. A system selected for an earlier use or occupancy needs reassessment rather than automatic repetition.
Consider alternative heat sources as part of the options review. The Carbon Trust's approach to heat decarbonisation considers the building fabric, heat emitters and infrastructure alongside heat generation. A change of technology requires that wider assessment.
Survey the installation interfaces
Check plant-room access, removal routes, connections, flue arrangements, ventilation, condensate provision, electrical supplies and controls. Identify the alterations needed and include them in the scope. Confirm the condition of retained equipment that will connect to the new plant.
For gas work, check the business's registration and the individual engineer's relevant work categories. HSE explains how to check a Gas Safe registered engineer. Registration needs to match the actual work; it is not a substitute for checking the commercial installation requirements.
Plan continuity and shutdowns
Agree the shutdown window, affected areas and communications before installation. Determine whether temporary heating or hot-water arrangements are required and price them explicitly. Coordinate deliveries, lifting, site protection and waste removal with the building's operating hours.
The programme needs time for commissioning and any system adjustments. Physical installation is one stage; the handover must establish the intended operating condition.
Compare the complete quotation
Check equipment, enabling works, removal, installation, controls integration, commissioning and making good. Identify exclusions and responsibilities for associated electrical or building work. Compare the same scope across proposals.
At handover, obtain the relevant commissioning records, operating instructions, warranty information and maintenance requirements. Update the asset register and explain the controls to the people responsible for the building.
FAQs
Can a replacement boiler use the same capacity as the old one?
The design assessment establishes the required capacity. Existing labels are useful information, but changes in demand and building use need checking.
Should the controls be included in the review?
Yes. Confirm how the replacement will operate with the controls and retained system. Define any upgrades or integration work in the scope.
What should we provide before a survey?
Supply plant details, recent reports, fault history, drawings, operating hours and access constraints. Explain any planned building changes and continuity requirements.
Related help
Explore Heating and Gas, Planned Replacement and repair versus replacement, or discuss your heating project.