Defence and Secure Estates

Security, Access and Telecommunications — defined building access and communications requirements

Building Fabric — Defined repairs to the building and its finishes.

Mechanical — Building plant tasks coordinated with the site’s technical contacts.

These are practical starting points within the full service range. The scope follows the building and the work required, including other trades and specialist systems where they form part of the instruction.

Surveys and Feasibility establish options and dependencies. Minor Works address a defined repair or improvement. Programme Management coordinates work windows and interdependent tasks. Explore all project types for the wider offering.

Use planned maintenance for identified recurring tasks, and fault finding when the cause is uncertain. The plan should show which tasks require the operator’s authorisation, a system interruption or specialist acceptance.

Confirm the sponsor, identification and clearance requirements, escorts, permitted equipment and photography restrictions. Access approval must be obtained before attendance. Work planning should also cover deliveries, storage, waste removal and changes to the agreed personnel or vehicle list. Identify the person who can explain the defect and agree practical access to the affected property area.

Separate the general property requirement from security systems or operational assets. Identify any specialist authorisation, competence or clearance needed for the actual task. Do not assume that previous access to a site permits a new visit or a different scope.

Send a description and the desired repair or improvement. We clarify the affected area, restrictions and information needed to scope the task, then agree the work and handover with the responsible customer.

Keep work records at the detail and classification authorised by the client. Agree where drawings, photographs and reports are stored and who receives them. Return keys, passes and site information through the agreed handover procedure.

We support properties across the recorded North East England coverage area, including Newcastle, Gateshead, Sunderland, Durham and wider locations in Northumberland, Tyne and Wear, County Durham and Teesside. Use the locations directory and include the address and access contact for each property.

No. The site authority determines access requirements and approves attendance. The enquiry must identify the required arrangements so suitability can be established before work is accepted.

Send a short non-sensitive description and the authorised contact first. Agree a suitable route before sharing restricted drawings, security information or operational details.

Provide a non-sensitive description, the property location, affected area or asset, impact on use and the authorised contact. Identify any work window, specialist requirement or approval dependency.

Yes. Identify the whole outcome and the interfaces between trades so the scope can establish coordination, access and completion responsibilities.

Use the refurbishment scope guide to define the brief, and maintenance records guidance to plan the evidence needed after work.

See offices and workplaces for general workplace requirements and the sector directory for other property settings. Browse services, maintenance, projects, all sectors and locations.

Send the property task, location and access arrangements so we can discuss the repair or improvement. Contact Black & White Property Services.