Black & WhiteProperty Services
Knowledge Centre Security and Access Guides

What Is the Difference Between CCTV and Remote Monitoring?

CCTV records or displays video; remote monitoring adds an off-site service or workflow that reviews events and follows an agreed response process.

Black & White Property Services2 min read
what is the difference between cctv and remote monitoring?
what is the difference between cctv and remote monitoring?

What to check

  • purpose and camera coverage.
  • event detection and connection.
  • monitoring hours and verification.
  • response contacts, evidence and privacy controls.

Plan the next decision

Specify who watches what, when, and what action follows. A camera installation alone does not provide a monitored response.

Define the person who can authorise work, the access conditions and the outcome required. Where the subject affects safety, security or compliance, use the competent assessment and premises-specific information required for that system.

Records and follow-up

Keep the instruction, findings, action taken, completion evidence and any open recommendation with its owner and due date.

Related work

Use the relevant commercial route, browse maintenance and contact the responsible business with the site-specific requirement.

Source

See current official guidance. Apply it to the actual premises and recheck current requirements before relying on time-sensitive details.

Frequently asked questions

Does recording CCTV mean someone is watching it?

No. Recording and a monitoring service are separate arrangements. Confirm who receives alerts and what response is included.

What should a monitoring agreement explain?

Define the events covered, hours, escalation contacts, response authority and what happens if communications fail.