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Rodent Control

Droppings, gnawing, sightings or noises need recording with their location and timing. Identify affected food, stock and occupied areas. Evidence in one room can be connected to service voids, external waste or shared parts of the building, so the assessment may need a wider boundary.

Tell us what needs doing

Describe the outcome required as well as the immediate issue. The starting information should identify the location, people affected and any change in use, so the assessment addresses the current requirement rather than simply repeating the previous arrangement.

What the service can include

The scope covers inspection, assessment of activity, selection of appropriate control measures and follow-up monitoring. It identifies proofing, waste and housekeeping actions alongside treatment. Reports record findings and changes over time so the next visit has a clear purpose.

Decisions that shape the service

Control methods must suit the site and risks to people, pets and non-target wildlife. Where rodenticides are used, product authorisation, instructions and relevant professional stewardship requirements govern their use. Poison should not be treated as the automatic answer to every sighting.

The proposal identifies the responsibilities that remain with the site or property team and the work included in our instruction. Connected repairs and specialist activities receive their own clear scope, so each person understands what they must arrange and what records they will receive.

Assessment and preparation

Provide the address, affected rooms and any activity in communal areas. Explain pets and occupancy and identify access to shared service routes. Confirm the owner responsible for building repairs and how residents receive relevant instructions.

How the service proceeds

Inspection establishes evidence and likely routes before a control plan is agreed. Treatment and monitoring are coordinated with prevention actions. Handover records activity, measures used, restrictions and the next visit or action, with reports retained for the property or site.

The property owner receives a clear account of the work and any follow-up required. Where premises are occupied, we agree the relevant notices, access and handback arrangements so users understand what has changed and who to contact afterwards.

Cost, timing and disruption

The extent of activity, building layout, access and the selected method affect cost. Follow-up and proofing can create separate requirements. A quotation should explain the planned sequence and reporting rather than promise that one attendance will settle every infestation.

Agree access, occupant communication and any associated reinstatement before work starts. For a remotely managed property, identify the local contact and approval route so findings can receive a decision without losing the detail needed by the owner.

Property and sector applications

Managing agents need responsibilities and approvals connected to the correct owner. Residential blocks need communal and individual areas distinguished. Retail and hospitality need work coordinated with customers and occupiers. Our complete service and project offering supports all sectors, with scope suited to the property and the people using it.

Local coverage

We cover Northumberland, Tyne and Wear, County Durham and Tees Valley, including Berwick-upon-Tweed, Alnwick, Morpeth, Hexham, Newcastle, Gateshead, Sunderland, Durham, Darlington, Hartlepool, Stockton-on-Tees and Middlesbrough. View all locations.

For several properties, provide separate access and occupancy information. A remote owner can nominate a local representative while retaining a clear route for approving the work.

Frequently asked questions

Is bait always used for rodent control?

No. The method follows the assessment, including prevention, monitoring and suitable control options.

Can entry gaps be sealed immediately?

The sequence needs assessing alongside active control and the building arrangement. Coordinate proofing rather than closing routes without a plan.

Why might activity return after treatment?

Entry points, food sources or neighbouring activity may remain. The report should connect treatment with the prevention actions needed.

Should neighbours or other tenants be involved?

Shared routes can require coordinated access and action. The responsible manager should organise the relevant permissions and communication.

Knowledge and guidance

Read planning commercial pest control for inspection, treatment, proofing and follow-up responsibilities. Official guidance provides the relevant context for this service. Browse the Knowledge Centre.

Related services and your next step

Explore Pest-Control Services, Pest Proofing. See maintenance, Minor Works, the full services and projects directories.

Contact Black & White Property Services with the address, requirement and relevant property information. Include the owner or manager responsible for access and decisions so the proposal covers the complete job.

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