Your property brief
Reception and Concierge
Unclear visitor arrivals, missed host contact or inconsistent information can affect how a building operates. Establish who uses the reception point and what assistance they need. A welcoming role still needs clear limits on access decisions and the information it can disclose.
Discuss this service
What the service can include
The brief identifies greeting, host contact, visitor records, building information and agreed concierge tasks. It defines interfaces with security, deliveries, meeting rooms and occupant support. The service description should state operating hours and handover arrangements rather than assume continuous cover.
We provide every service in our catalogue, including the individual services within each trade, for all sectors and locations listed on this website. Tell us what your property needs so we can agree the work, access and timing.
What to consider
Reception and licensed security activities are not interchangeable roles. Any security function needs its own assessment and applicable arrangements. Visitor data should be limited to the purpose, protected from casual disclosure and retained under the responsible organisation's policy.
A closer look at the property brief.
The work starts with the property.Before we visit
Provide the property layout, occupier contacts and shared-area rules. Identify the owner controlling access and any parcel or key responsibilities. Agree how visitors are directed and how reception hands unresolved matters to the managing agent.
How we help
We establish the role and local procedures, then prepare the information and handoffs needed at the reception point. Delivery follows the agreed access and escalation rules. Handover records relevant outstanding tasks without exposing unnecessary personal information.
What affects cost and timing
Hours, visitor demand, task range, cover arrangements and reporting affect cost. Parcel handling or room support may add work beyond greeting visitors. The proposal should identify the actual responsibilities so staffing and service expectations align.
Property and sector applications
Managing agents need responsibilities and approvals connected to the correct owner. Residential blocks need communal and individual areas distinguished. Retail and hospitality need work coordinated with customers and occupiers. Our complete service and project offering supports all sectors, with scope suited to the property and the people using it.
Local coverage
We cover Northumberland, Tyne and Wear, County Durham and Tees Valley, including Berwick-upon-Tweed, Alnwick, Morpeth, Hexham, Newcastle, Gateshead, Sunderland, Durham, Darlington, Hartlepool, Stockton-on-Tees and Middlesbrough. View all locations.
For several properties, provide separate access and occupancy information. A remote owner can nominate a local representative while retaining a clear route for approving the work.
Frequently asked questions
Does reception automatically include security duties?
No. Define the activities and establish any separate licensing or competence requirements before including them.
Can reception hold keys or parcels?
Only under an agreed process covering authority, secure storage, records and handover.
What happens when a host cannot be reached?
Use the agreed escalation and visitor-waiting procedure rather than make an unauthorised access decision.
Can a concierge change communal access rules?
Those decisions belong to the responsible owner or manager. The role follows and reports on the agreed rules.
Knowledge and guidance
Read about setting maintenance frequencies for the principles behind an evidence-based recurring programme. Official guidance provides the relevant context for this service. Browse the Knowledge Centre.
Related services and your next step
Explore Workplace and Occupant Services, Mailroom and Porterage. See maintenance, Minor Works, the full services and projects directories.
Contact Black & White Property Services with the address, requirement and relevant property information. Include the owner or manager responsible for access and decisions so the proposal covers the complete job.
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