Reception and Concierge

Describe the outcome required as well as the immediate issue. The starting information should identify the location, people affected and any change in use, so the assessment addresses the current requirement rather than simply repeating the previous arrangement.

The brief identifies greeting, host contact, visitor records, building information and agreed concierge tasks. It defines interfaces with security, deliveries, meeting rooms and occupant support. The service description should state operating hours and handover arrangements rather than assume continuous cover.

Reception and licensed security activities are not interchangeable roles. Any security function needs its own assessment and applicable arrangements. Visitor data should be limited to the purpose, protected from casual disclosure and retained under the responsible organisation's policy.

The proposal identifies the responsibilities that remain with the site or property team and the work included in our instruction. Connected repairs and specialist activities receive their own clear scope, so each person understands what they must arrange and what records they will receive.

Provide the property layout, occupier contacts and shared-area rules. Identify the owner controlling access and any parcel or key responsibilities. Agree how visitors are directed and how reception hands unresolved matters to the managing agent.

We establish the role and local procedures, then prepare the information and handoffs needed at the reception point. Delivery follows the agreed access and escalation rules. Handover records relevant outstanding tasks without exposing unnecessary personal information.

The property owner receives a clear account of the work and any follow-up required. Where premises are occupied, we agree the relevant notices, access and handback arrangements so users understand what has changed and who to contact afterwards.

Hours, visitor demand, task range, cover arrangements and reporting affect cost. Parcel handling or room support may add work beyond greeting visitors. The proposal should identify the actual responsibilities so staffing and service expectations align.

Agree access, occupant communication and any associated reinstatement before work starts. For a remotely managed property, identify the local contact and approval route so findings can receive a decision without losing the detail needed by the owner.

Managing agents need responsibilities and approvals connected to the correct owner. Residential blocks need communal and individual areas distinguished. Retail and hospitality need work coordinated with customers and occupiers. Our complete service and project offering supports all sectors, with scope suited to the property and the people using it.

We cover Northumberland, Tyne and Wear, County Durham and Tees Valley, including Berwick-upon-Tweed, Alnwick, Morpeth, Hexham, Newcastle, Gateshead, Sunderland, Durham, Darlington, Hartlepool, Stockton-on-Tees and Middlesbrough. View all locations.

For several properties, provide separate access and occupancy information. A remote owner can nominate a local representative while retaining a clear route for approving the work.

No. Define the activities and establish any separate licensing or competence requirements before including them.

Only under an agreed process covering authority, secure storage, records and handover.

Use the agreed escalation and visitor-waiting procedure rather than make an unauthorised access decision.

Those decisions belong to the responsible owner or manager. The role follows and reports on the agreed rules.

Read about setting maintenance frequencies for the principles behind an evidence-based recurring programme. Official guidance provides the relevant context for this service. Browse the Knowledge Centre.

Explore Workplace and Occupant Services, Mailroom and Porterage. See maintenance, Minor Works, the full services and projects directories.

Contact Black & White Property Services with the address, requirement and relevant property information. Include the owner or manager responsible for access and decisions so the proposal covers the complete job.