Facilities and Property Maintenance Glossary

A structured list of assets with identifying and location information; useful fields include model, condition and maintenance references.

Work that remains outstanding. A useful backlog distinguishes priority, approval, access and resource dependencies.

The planned checks and adjustments used to establish that an installed system operates against its specified requirements.

An assessment of the observed condition of a building or its components within a defined scope.

Work intended to correct a known fault or defect.

Issues concerning the condition and repair obligations of leased premises. The lease and relevant professional assessment determine the particular claim or obligation.

The transfer of completed work and agreed information to the customer or operator, including outstanding actions.

Planning repair, maintenance and replacement over the expected useful life of assets.

Action to control an immediate unsafe condition; it may leave restrictions or permanent repairs outstanding.

The preparation needed to start a service, including information, contacts, scope and operating arrangements.

Planned preventative maintenance: scheduled tasks intended to reduce deterioration or failure.

Work triggered by a reported fault or immediate need rather than a scheduled task.

The defined work and deliverables included in an instruction, with boundaries and dependencies.

A service-level agreement defining the measures and arrangements agreed between the parties.

A key performance indicator: a chosen measure used to assess an aspect of service delivery.

A defect or incomplete item identified for correction; the term alone does not establish its importance or contractual status.

An agreed change to the original instruction, potentially affecting price, programme or deliverables.

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